Publications

Teleworking Comes of Age with Broadband. Telework America Survey 2002, International Telework Association & Council (ITAC), April 2003.

Compared with teleworking employees using dialup, broadband improves virtual teamwork, increases employee telework participation, promotes home office technology and reduces employer costs. Homebased business owners with broadband, access the Internet more frequently than either those with dialup or employees with broadband.

Telework and Society – Implications for Corporate and Societal Cultures, in Telework: The New Workplace of the 21st Century, U. S. Department of Labor, 2001. Proceedings of the U. S. Department of Labor Symposium on Telework, October 16, 2000. Xavier University, New Orleans, LA.

Telework is a true reorganization of the workplace, both in concept and execution. In this review of the literature, many authors see teleworking as a subset of the new organizations variously called virtual, imaginary, extended, and collaborative organizations. The similarities and differences of telework and virtual teams are described. 

Cost/benefits of Teleworking to Manage Work/life Responsibilities. 1999 Telework America National Telework Survey for The International Telework Association & Council.

The research, based on a telephone survey of individuals who work at home, found that employers can save $10,000 per teleworker per year from decreased costs of employee absenteeism and retention when employees telework.

Telework America Workshop 9: Implementing the Program. 1999

Implementing the telework program involves monitoring participation by employees and telemanagers, fine-tuning the teleworking process and developing strategies for adding new teleworkers to compensate for teleworkers who leave the program. Most important, it requires managing change. This article will help you both attend to critical details and step back and review the "Big Picture."

Maryland Department of Transportation Telework Program Final Report to Metropolitan Washington Council of Governments, 1998.

The report describes the implementation process used for a nine-month telework demonstration at the Maryland Department of Transportation, which was funded by the Metropolitan Washington Council of Governments. The successful pilot increased participation from 18 to more than 100 teleworkers. Steps in the process are discussed including "Getting Telework Started," "Embedding Telework as a Way MDOT does Business," "Focus Groups," "Training," "Train-the-Trainer Manual and Workshop," "Status of Telework at Conclusion of Pilot" and "Recommendations for Future Telework."

Telework--Connecting Through Technology: Telemanager-Teleworker Team Training, 1998.

Training manual developed for the Maryland Department of Transportation.

Teleworking Strategies for the Texas Education Agency, 1997.

TEA staff was interviewed to assess opportunities for telework at the Texas Education Agency. The analysis determined that the specific types and patterns of telework can be tailored to meet the needs of each individual work group. The report includes "Recommended Operating Procedures for Telework."

"Teamwork , Trust and Technology," Second International Workshop on Telework, Amsterdam 1997. Work and Organization Research Centre Report 97.08.004

The paper addresses a central issue of teleworking: How is trust established in a dispersed organization? A model is developed to show how communication technologies can be used to provide the feedback that team members need in order to build trust. 
Download this paper (375K)

Telecommuting--Checking Into It, Reverchon Press 1996.

This workbook that will help managers and "wannabe" teleworkers assess whether they and/or their company are good candidates for telecommuting. The book contains quizzes and an outline for writing a business plan that will win permission to telework. 
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Telecommuting: a Handbook to Help You Set Up a Program at Your Company, California Department of Transportation, 1991. (co-author with Elham Shirazi et al.)

The manual is a comprehensive guide to help managers implement telecommuting in their organizations. Steps for getting started are described. A three-part training course and materials are included as well as sample policies and surveys for screening participants. Case histories describe the telecommuting experiences of other organizations.

This manual was also issued under the following title and reprinted by the U. S. Department of Transportation as publication DOT-T-92-04:

Telecommuting: Moving the Work to the Workers, Commuter Transportation Services, 1991. (co-author with Elham Shirazi et al.)

Telecommuting: a Guide for Executives, California Department of Transportation, 1991.

This concise introduction outlines the benefits and questions that top managers need to ask about telecommuting for their